Brian Yeager
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Activity overview
Latest activity by Brian Yeager-
Brian Yeager created an article,
AS400 Login information for Paragon
12/3/2024 updated password: Username – QSECOFR Password – stew2022
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Brian Yeager created an article,
Phishing emails
If you receive a phishing email (or suspected phishing email). Simply highlight the message in your Outlook and then press the button "Phish Alert Report". This will send the message to IT for inve...
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Brian Yeager created an article,
Chrome "Aw, Snap!
If you Chrome is not loading and you get the following picture: Please try the following before putting in an IT ticket. This fixes it sometimes: Right-click on the Chrome icon and click Proper...
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Brian Yeager created an article,
How to add Light Agent into Zendesk
First go to Zendesk and see if the user already exist. You can use the search bar in the upper right. If the user does exist, you just need to edit the user. Click on the User Type Cl...
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Brian Yeager created an article,
Cleo Emails going to Spam
Here is your best option for preventing this in the future.https://docs.microsoft.com/en-us/microsoft-365/compliance/prevent-email-from-being-marked-as-spam
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Brian Yeager created an article,
Add User to Zendesk
To do this you need the following information: What Role they are assigned What Groups do they need to be added to. Do they also need a ZenTalk License You then must make sure there is a paid l...